Terms & Conditions
Terms and conditions of use
Rules
Terms of use
1. General provisions
1.1. These Rules of Sale of Goods (hereinafter referred to as the “Rules”) establish the mutual rights and obligations of a person (hereinafter referred to as the “Buyer”) who purchases goods in the online store vepro.lt and the online stores owned by UAB Vepro (hereinafter referred to as the “Seller”) the conditions of purchase and payment for them, the procedure of delivery and return of goods, the liability of the parties and other provisions related to the purchase of goods for sale in the online store vepro.lt.
1.2. You have the right to buy in the online store vepro.lt:
1.2.1 Persons who have reached the age of majority and whose capacity is not restricted by court order;
1.2.2 Minors between the ages of fourteen and ateen, with the consent of their parents or guardians, unless they are self-employed;
1.2.3 Legal entities;
1.2.4. Authorized representatives of all the above persons.
1.3. By purchasing the goods in the online store, the Buyer agrees with the application of these Rules and confirms that he has the right to purchase in the vepro.lt electronic store.
1.4. The Seller reserves the right to change, amend or supplement the Rules at any time in accordance with the requirements established by law. Each time a Buyer purchases in an online store, they will have to re-agree to these Terms.
1.5. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer has formed the shopping cart in the online store, provides delivery details, selected the payment method and reads these Rules, click the “Order” button and is valid until the performance of all obligations under this Agreement. In cases where the Buyer does not agree with all or part of the Rules, he must not place an order.
1.6. Each contract concluded between the Buyer and the Seller is stored in the Seller's database.
2. Protection of personal data
2.1. The Buyer can order goods in the e-shop in two ways:
2.1.1 By registering in this online store, entering your registration name and password;
2.1.2 Without registering in this online store.
2.2. When registering or ordering goods in the online store, the buyer must provide the following data: name, surname, e-mail address, telephone number, delivery address, password and consent to subscribe to the newsletter.
2.3. By approving these Rules, the Buyer agrees that his personal data will be processed in the online store for the sale of goods and services, analysis of the Seller's activities and direct marketing, and agrees that his personal data - name, delivery address, telephone number and e-mail address to disclose to the Seller's partners providing delivery of goods or other services related to the proper execution of the Buyer's order.
2.4. The Buyer agrees that his personal data will be processed for the purpose of selling goods and services in the Seller's online store, and also agrees that information messages necessary for the execution of the order of goods will be sent to the e-mail address and telephone number provided by him.
2.5. The Buyer, who does not wish his e-mail address and / or telephone number to be used for direct marketing purposes, must inform the Seller by e-mail.
2.6. The Seller confirms that the personal data specified by the Buyer will be processed only in the online store vepro.lt for the sale of goods and services. Vendor performance analysis and direct marketing purposes. The Seller undertakes not to disclose the Buyer's personal data to third parties, except for the Seller's partners providing delivery of goods or other services related to the proper execution of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
2.7. In order for the Buyer to be provided with full-fledged online store services, the Seller shall enter cookies on the Buyer's computer (device). The information used by the Seller is used by the Seller to identify the previous online store visitor, to store information about purchases placed in the Buyer's shopping cart, and to collect website traffic statistics. The Buyer has the ability to view what information the Seller is recording and may delete some or all of the records. The buyer also has the right to object to the information being recorded and used on his computer (device), in which case certain functions of the online store may not be available. By agreeing to the Terms, Buyer agrees to the inclusion of its own information on its computer (device). Consent The Buyer may withdraw at any time by changing the settings of its online browsers or by contacting the Seller.
3. Buyer's rights
3.1. The Buyer has the right to purchase the goods in accordance with the Rules and other information sections of the Seller's online stores.
3.2. The Buyer has the right to withdraw from the contract of purchase and sale of goods concluded in the online store with the Seller by notifying the Seller thereof within 14 working days from the date of delivery of the goods, except for the agreement on:
3.2.1 Gift Voucher Sales;
3.2.2 Goods which have been manufactured according to the Buyer's individual order or are obviously adapted to it, or which, due to their nature after delivery to the Buyer, can no longer be returned due to loss of goods' properties, are perishable or expire expiry date.
3.3. The Buyer has the right to withdraw from the contract of purchase and sale of goods with the Seller only if the goods are of good quality, have not been damaged and have not substantially changed in appearance.
3.4. In case the Buyer purchases a set of goods in the online store and in accordance with the procedure provided for in the Rules wishes to cancel the purchase and sale agreement in respect of certain (certain) goods (goods), he must return the whole set of goods to the Seller, i. In this case, the Buyer may exercise the right provided for in the Rules only in respect of all the goods included in the set. In case at least one of the goods in the set does not meet the requirements provided in the Rules, the Seller has the right to refuse to accept the returned set of goods.
4. Obligations of the Buyer
4.1. The buyer must pay the price of the goods and their delivery, as well as other payments (if specified, when concluding the contract) and accept the ordered goods. The Buyer pays for the goods using online banking or by making a payment to any bank's account or in cash. If the payment method "Cash on delivery" is chosen, but if the goods are refused on the agreed delivery date, the Buyer must cover the Seller's transport costs related to the delivery of the goods.
4.2. If the Buyer withdraws from the contract, which specifies the method of payment "Cash on delivery", must immediately, i. at least 2 d.d. to inform the Seller of the deadline before the agreed delivery date of the order.
4.3. If the data provided in the registration form of the registered Buyer changes, he must immediately, i.e. at least 2 d.d. to renew them by the deadline before the delivery date of the order, notifying the Seller by e-mail.
4.4. By using the online store, the Buyer undertakes to comply with these Rules, other conditions expressly specified in the online store, and not to violate the legal acts of the Republic of Lithuania.
5. Seller's rights
5.1. If the Buyer attempts to impair the operation or stable operation of the online store or violates its obligations, the Seller may, without prior notice, limit, suspend, terminate its access to the online store and shall not be liable for any related losses of the Buyer.
5.2. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer does not pay for the goods within 3 working days from the submission of the order.
5.3. When the Buyer chooses to pay in cash upon delivery of the goods, the Seller shall contact the Buyer by telephone or e-mail specified in the order in case of any uncertainties regarding the information provided in the order. In this case, the term of delivery of the goods starts from the day of contact with the Buyer. The Seller has the right to cancel the Buyer's order without prior notice if the Seller fails to contact the Buyer within 1 business day.
5.4. The Seller has the right to change these Rules by publishing the changed Rules on the website of online stores. The amendments become effective for all transactions entered into after publication.
5.5. The Seller has the right to temporarily or indefinitely terminate the activities of the Online Stores without separate notice and shall not be liable for any related losses of the Buyer.
5.6. The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.
6. Obligations of the Seller
6.1. The Seller undertakes to make every effort to enable the Buyer to properly use the services provided by the online stores. The seller does not provide any guarantee that the online store will operate without interruption or that the data transmission will be error-free. The Seller shall not be liable for any losses of the Buyer related to the malfunction of the online stores and / or data transmission errors.
6.2. The Seller, in case of significant circumstances, unable to present the ordered goods to the Buyer, undertakes to offer an analogous product, and if the Buyer refuses to accept the goods as an analogue, return the money paid by the Buyer within 10 working days. in this case the Seller is released from liability for non-delivery of the goods.
6.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by him in accordance with the procedure established in the Rules.
6.4. The Buyer undertakes to return the money paid to the Buyer within 10 working days from the date of receipt of the returned goods after the Buyer has used the procedure established by the Rules and provided for in the provided conditions.
7. Commodity prices and payments
7.1. The prices of the goods in the online store and in the formed order are indicated in euros with VAT.
7.2. The indicated prices are valid when ordering goods in the online store vepro.lt.
7.3. Buyers pay for the goods in one of the following ways:
7.3.1 Payment by bank transfer is an advance payment when the Buyer, according to the order confirmation and using online banking or going to the nearest bank branch, transfers money to the bank account of UAB “Vepro”.
7.3.2 Payment in cash upon delivery of the goods - The buyer pays for the goods at the time of delivery before the goods are unloaded.
7.3.3 Payment in cash upon collection of the goods - The Buyer pays for the goods at the time of collection.
7.4. Upon payment by these scheduled payment methods, the Buyer undertakes to pay immediately. In the above cases, in accordance with the Seller's right provided for in the Rules, only after receipt of payment for the goods, the formation of a parcel shall begin and the term of delivery of the goods shall begin to count.
7.5. By approving the Rules, the Buyer agrees that the purchase documents of the goods - VAT invoices, which are also the goods guarantee vouchers, shall be submitted to him electronically at the e-mail address specified in the registration form of the Buyer. The invoices shall indicate the goods selected, their quantity, the discounts granted, the final price of the goods, including all taxes, delivery charges and other information required under the accounting legislation.
7.6. The Buyer and the Seller agree that after the Buyer submits the order and the Seller confirms it, the price of the goods may change, taking into account objective indicators affecting the price of the goods, such as increase in the cost of the goods, information system and shows. In such a case, if the buyer does not agree to purchase the goods at a new price, any party notifying the other party has the right to terminate the contract of sale of the goods. The parties agree that losses related to the termination of the sales contract in accordance with this paragraph shall not be reimbursed.
7.7 A small order fee of EUR 5 is applied to the basket of goods, the amount of which is less than EUR 10.
8. Delivery of goods
8.1. When ordering goods, the buyer can choose the way of presenting the goods, i. to use the delivery service provided by the Seller or to collect the goods at the Seller's collection point specified by the Seller.
8.2. Delivery of goods to the Buyer:
8.2.1 The Customer, having chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods and the contact telephone number that can be contacted at the place of delivery.
8.2.2 The buyer undertakes to accept the goods himself. In case he cannot accept the goods himself, but the goods are delivered to the specified address and based on the information provided by the Buyer about the data of the person receiving the goods, the Buyer has no right to claim from the Seller.
8.2.3 The Goods shall be delivered by the Seller or its authorized representative.
8.2.4 The delivery fee is calculated according to the place of delivery, dimensions, weight and total amount of the order.
8.2.5 The delivery time of the Goods is from 8:00 to 17:00, unless the Buyer agrees otherwise with the Seller. The buyer commits from 8:00 to 17:00. be delivered to the delivery address or indicate that the delivery address will be the person authorized by him to receive the goods.
8.2.5.1 If the buyer opens the delivery on the day of delivery, i.e. indicates that the agreed delivery date cannot accept the goods until 5 pm, the buyer must pay the specified amount for the transport service provided.
8.2.5.2. The buyer is prohibited from changing the delivery date by separate agreement with the courier. If the Buyer does not inform the Seller on the day of the shipment of the goods when the next day of delivery is agreed, such shipment will be charged a second time for the same amount.
8.3. During the delivery of the consignment, the Buyer together with the representative of the transport company must check the condition of the consignment, the quantity, quality and range of goods.
8.3.1 If the packaging of the consignment is found to be damaged, but the quantity, quality and assortment (s) of the goods are not found to be in conformity, the Buyer must mark the damage in the data storage or paper confirmation provided by the transport company's representative.
8.3.2 If there is a discrepancy (s) in the quantity and / or quality and / or range of the goods, the Buyer must contact the Seller's representative before the shipment and report the discrepancy (s). After the Buyer has contacted the Seller's representative to clarify the situation and agree on the correction of the discrepancy (s), the Buyer accepts the consignment, but the representative of the transport company fills in a special inspection report together with the Buyer. .
8.3.3 Upon receipt of the consignment by the Buyer and signed by the representative of the transport company in the data logger or paper delivery confirmation and indicating the violation of the consignment packaging, the goods are considered to be delivered in the damaged consignment packaging, but the quantity and quality the terms of the sales contract, the additional services specified in the data logger or the paper delivery confirmation have been properly performed.
8.3.4 Upon receipt of the consignment by the Buyer and signed by the representative of the transport company in the data logger or paper delivery confirmation without remarks, it is considered that the goods are delivered in undamaged packaging, quantity, quality, range of goods in accordance with in the accumulator or on the paper proof of delivery, duly completed.
8.4. Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who will accept the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall inform the Seller immediately, but not later than the day following the planned day of delivery of the goods. In the event of non-delivery or late delivery of the goods, the Buyer loses the right to claim from the Seller. If the goods will not be accepted by the Buyer, the Buyer must indicate the data of the person who will receive the goods when filling in the delivery information of the order.
8.5. The Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the conditions of delivery of the goods.
8.6. In all cases, the Seller shall be released from liability for violation of the terms of delivery of the goods, if the goods are not delivered or delivered to the Buyer in a timely manner due to the fault of the Buyer or due to circumstances beyond the Buyer's control.
8.7. Upon delivery, loading, unloading and storage of the goods is taken care of by the Buyer. The Seller or its representatives shall neither load nor be responsible for the storage of the Goods at the place of delivery. The Buyer or its representatives must unload the Goods in the shortest possible time, otherwise the Seller may charge the Buyer an additional fee. The additional fee is 20 Euros for each hour the Seller's transport is spent with the Buyer, calculated to the nearest 30 minutes.
9. Withdrawal of goods
9.1. Pick-up of the goods at the pick-up point specified by the Seller:
9.1.1 The Buyer may collect the goods free of charge at the Seller's collection point.
9.1.2 The Buyer must collect the ordered goods no later than within 14 days from the date of sending the Seller's information message to the Buyer that the order is ready. The ordered goods are stored for a maximum of 14 days, in case the buyer has made a prepayment for the full amount of the order. The Buyer, who is unable to pick up the ordered goods on time or late, must notify the Seller in writing. If the goods are not picked up within the specified term, the Buyer must pay the seller a storage fee, which is calculated as follows: 1% of the order value multiplied by the number of days of the late pick-up order.
9.1.3 The Seller shall allocate the shortest possible time for the order preparation, but not more than 3 working days, unless the Buyer is notified of a longer order preparation time.
9.1.4 The goods may be picked up only by the person placing the order or the person specified at the time of placing the order.
9.2. When collecting the goods, it is necessary to have a valid identity document (identity card, passport or a new model driver's license) with you and a representative of the Seller.
9.3. The Seller shall deliver the goods to the Buyer in accordance with the terms specified in the descriptions of the goods. These terms are preliminary and do not apply in cases when the required goods are not in the Seller's warehouse and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to contact the Buyer immediately and agree on the conditions of delivery of the goods.
9.4. In all cases, the Seller shall be released from liability for violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer's control.
9.5. During the collection of the goods, the Buyer together with the Seller's representative must check the condition, quantity, quality and range of the goods:
9.5.1 If there is a discrepancy (s) in the quantity and / or quality and / or range of the goods, the Buyer must notify the Seller's representative of the discrepancy (s) before receiving the goods.
9.5.2 Upon receipt of the goods by the Buyer and without making any remarks to the Seller's representative regarding the discrepancy (s) in the quantity and / or quality and / or range of goods, the goods shall be deemed to be of appropriate quality, the quantity and range of goods shall comply with services properly performed.
9.6. If the goods are not picked up by the Buyer, then the Buyer must indicate the data of the person receiving the goods when filling in the delivery information of the order.
10. Product warranty
10.1. The characteristics of each product sold shall be indicated in general in the product description accompanying each product. The Seller is not responsible for the fact that the goods in the online store in their shape or other parameters may not correspond to the actual size, shape and other parameters of the goods due to the characteristics of the monitor used by the Buyer.
10.2. Photos of the goods in the online store are intended to represent the goods in the form and to give the Buyer a general understanding of the goods. However, the color or shades of the goods may differ from those shown in the photos. The dimensions of the goods may also differ or be specified with certain errors. For full product specifications, the Buyer should contact the Seller at the contact details provided.
10.3. The seller provides a guarantee of the quality of the goods for a certain period of time, the specific term and other conditions of which are specified in the descriptions of the goods.
10.4. In the event that the Seller does not provide a guarantee for the quality of certain goods, the guarantee provided by the relevant legal act shall apply.
10.5. The Seller does not provide warranty service for the goods, referring the Buyer to the warranty service center in each specific case.
10.6. The Buyer can get more detailed information related to the warranty conditions of the goods by contacting the Seller at the contacts specified in the e-shop.
11. Return and exchange of goods
11.1. Return and exchange of goods shall be carried out in accordance with the Rules and August 17th Order of the Minister of Economy of the Republic of Lithuania No. 258 “On the Approval of the Rules for the Sale of Goods and Provision of Services When Contracts Are Concluded by Means of Communication”; June 29th Order of the Minister of Economy of the Republic of Lithuania No. 217 “On the Approval of Return and Exchange Rules”.
11.2. Returned goods must be in the original neat and undamaged packaging of the goods and the consignment. When returning the product, an original invoice confirming its purchase and a completed return document must be submitted. In order to return the product (s), the Buyer must fill in the product return document, which is provided to the Buyer by the Seller, if necessary. The Buyer can order the document by e-mail from the Seller.
11.3. The returned goods must be in the same configuration as received by the Buyer. If the item is not completed and properly packaged, the Seller has the right not to accept the returned item.
11.4. Returned goods will not be taken back if they have been used and / or damaged and / or lost their appearance (changes to the appearance of the goods or their packaging that are necessary to inspect the goods are not considered to be substantial changes to the appearance of the goods).
11.5. The Buyer may deliver the returned goods to the registered office address, business days and business hours specified by the Seller, or send them using the courier services of his choice. The buyer bears the cost of returning the goods.
11.6. In all cases, the money for the returned goods is transferred by payment order and only to the payer's bank account.
11.7. If the buyer returns the goods, after which the amount of the remaining basket does not exceed 10 Eur, then the buyer must pay a small order fee of 5 Eur when returning the goods.
11.8. If the goods have been paid for with BONUS, they shall be refunded within 30 days. term from the date of assignment to the customer.
11.9. If the delivered goods do not meet the quality requirements or the Buyer does not like the shape, size, color, model or completeness of the purchased goods, except for the goods specified in legal acts, which the Buyer has no right to change (return) due to lack of shape, color, model or kit), the Buyer must contact the Seller or, as the case may be, the service authorized by the manufacturer of the goods. The Product, which the Buyer does not like due to its shape, size, color, model or completeness, may be replaced (returned) only if no more than 14 days have passed since the date of sale of the Goods. Irrespective of the size and weight of the goods, the quality of the goods and / or the goods that the buyer does not like due to its shape, size, color, model or completeness and which the Buyer changes (returns) to assess, repair or To know the buyer.
11.10. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the return procedure established in the Rules.
12. Liability
12.1. The buyer is all when responsible for the accuracy of the personal data provided by him. If the Buyer does not provide accurate personal data, the Seller shall not be liable for the consequences thereof and shall have the right to claim compensation for direct losses incurred by the Buyer.
12.2. The buyer is responsible for the actions taken using this online store.
12.3. The buyer must store and not disclose his / her login details to the e-shops, ensure that the data is known only to himself / herself and has used the data only by himself / herself, and does not transfer or otherwise allow other persons to access or use the provided data. In case of suspicion that the login data may have become known to another person, immediately notify the Seller thereof, as well as immediately inform the Seller about the violation or disclosure of the login data to the e-shops. All actions performed using the Buyer's identification code are considered performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions. After registering, the Buyer is responsible for passing on his login data to third parties. If the services provided by the Seller are used by a third party who logs in to the online stores using the login data of the Buyer, the Seller considers the Buyer to be a person.
12.4. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the recommendations of the Seller and his obligations, did not read these Rules, although he was given such an opportunity.
12.5. If the Seller's online store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities performed there, you do not maintain, control and do not represent those companies and individuals. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites via the links in the Seller's online store.
12.6. The Seller is not responsible for the proper performance of the obligations of the Buyer and the Seller's partners whose services the Buyer orders.
12.7. The parties shall be liable for the violation of the purchase and sale agreement concluded using the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
12.8. The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, despite the Seller's recommendations and its obligations, has not read these Rules, even though he has been given such an opportunity.
12.9. In case of unreasonable refusal to accept the goods or part thereof during delivery, the Buyer must cover all transportation costs specified by the Seller, and if the goods were manufactured or delivered according to the Buyer's special order, the Buyer must pay the Seller the specified price.
12.10. In the event of damage, the guilty party shall compensate the other party for the direct damage suffered as a result of its fault.
13. Marketing Measures Applied by the Seller
13.1. The seller may initiate various promotions in the online store at his own discretion.
13.2. The seller has the right to change the terms and conditions of the shares at any time without notice. Any change or cancellation of the share terms is only valid in advance, i.e. from the moment they are performed.
13.3. The goods are not covered by the warranty through promotions, lotteries or products received from the Seller. These products may not be cashed out or exchanged for other products.
14. Exchange of information
14.1. The Seller shall send all notices to the e-mail address provided in the Buyer's registration form or to the telephone number indicated.
14.2. The Buyer shall send all notices and questions by the means or form of communication specified in the Seller's online store.
14.3. In cases where the Rules stipulate that the Buyer must contact the Seller immediately, the Buyer shall call the telephone number specified in the online store.
15. Final provisions
15.1. The Buyer and the Seller agree that all information provided in the Seller's online store - including, but not limited to, these Rules, information on the Seller, the goods and services offered and their features, the Buyer's right to withdraw from the purchase and sale agreement. The maintenance services and warranty conditions provided by the Seller shall be deemed to have been provided to the Buyer in writing.
15.2. These rules have been drawn up in accordance with the legislation of the Republic of Lithuania.
15.3. All disputes arising out of or in connection with the contract of sale between the Buyer and the Seller shall be settled by negotiation. In case of failure to reach an agreement, disagreements shall be resolved in accordance with the procedure established by the legal act of the Republic of Lithuania.
16. Payment
16.1 You can pay in the online store vepro.lt in several ways:
Cash on delivery;
In cash at the time of withdrawal;
By bank transfer according to the submitted previous account;
16.2 Payment in cash.
When paying in cash, it is necessary to have the exact amount, which will be transferred to the Seller or his authorized representative. Upon receipt of the goods, the payment shall be made according to the receipt and the consignment note shall be presented, and the invoice shall be sent by the specified e-mail.
16.3 By bank transfer according to the submitted previous account.
If you indicate that you want to pay in this way, an invoice will be sent to you for prepayment when you place your order. According to the document, transfer the money to the account specified in the order form in the usual way, indicating the order number in the destination field.
When paying by bank transfer, it is necessary to inform the seller by e-mail info@vepro.lt or by phone 860207964.
16.4 BONUS he kais.
BONUS is credited to the customer during the order by clicking on the "Use points" button. The bonus can be paid within 30 days. from their attribution to the customer. If the goods were purchased for BONUS points and subsequently returned, the expiration date of the BONUS points, i.e. 30 d. from the date of their assignment to the customer shall not be extended.
The requisites of UAB “Vepro”, the company managing the online store vepro.lt, are required for payment by bank transfer:
Recipients: UAB Vepro:
Checking account:
Bank:
Company code:
Purpose of payment: (indicate the received order number)